A Better Way After Brain Injury and Stroke

Locations in British Columbia and Ontario

 

Our Life Redesign Model

Deemed Leading Practice by Accreditation Canada

 

Redesign Your Career

Help CONNECT deliver A Better Way after Brain Injury and Stroke

Ground breaking for CONNECT Hamilton brings partners together

Ground breaking for CONNECT Hamilton brings partners together

A windy but sunny day added to the energy and excitement of the official groundbreaking and open house of...
Fall down seven stand up eight -it’s all about outlook

Fall down seven stand up eight -it’s all about outlook

Two words come to mind when describing CONNECT Lake Country resident Jules: Insightful and honest. “Sometimes it actually makes...

About CONNECT

CONNECT’s mission is to Make Lives Better. We achieve this by providing complex and specialized services for people living with brain injury and stroke in a nurturing and innovative community environment. Through our Life Redesign Model™, we empower our residents by applying our knowledge and experience to coach, challenge and motivate each person to reach their unique personal goals and build a fulfilling life for themselves. CONNECT is one of few organizations accredited through Accreditation Canada using the Acquired Brain Injury standards.

Our Journey

CONNECT was founded in Langley in 1993 to develop and operate specialized residential environments for people living with brain injury.  Over the course of 24 years, we continue to hone our model as we learn from and inform the latest approaches to brain injury and stroke. Our comprehensive services range from short-term transitional rehabilitation through long-term residential placement.

In January, 2009, in partnership with Interior Health in BC, we opened CONNECT Lake Country. Just outside of Kelowna, we have a condo-style building with six homes, each supporting seven residents. In fall of 2018, we are on scheduled to open the doors of our first Ontario location at CONNECT Hamilton!

Life Redesign

CONNECT’s values include flexibility, creativity, learning, respect, passion and joy. We offer rehab services and support, hope and a place to live for people at all levels of ability. Our services are developed and guided by one-on-one time with in-house rehab professionals to support people build meaningful relationships, be connected to their community and be involved in functional and productive activities.

CONNECT’s Life Redesign Model™ is what defines our approach to rehab, our services and supports and is the lens through which we function as a company.

Accreditation CanadaDeemed Leading Practice in 2016 by Accreditation Canada under client and family centred care in ABI services. The Life Redesign Model™ ischaracterized by the following:

  • A culture of personal accountability, supported risk taking, social capital and meaningful community participation;
  • Services are planned around what the person wants more of in life. Participation in relevant life situations drives the residents’ goals;
  • Service plans leverage neuroplasticity by pursuing resident goals in real-life, non-institutional settings;
  • A “doing-with” coaching approach with blended job roles and a multi-professional coaching team;
  • Hire for fit based on personality and values, not qualifications.

The Life Redesign Model™ is an innovative functional approach to have residents participating in real-life activities, which are embedded with rehab activities. CONNECT homes are residential in nature and self-supporting with residents and staff working in partnership to keep things running as you would in community. It’s real life without central housekeeping, catering or institutional care home amenities. Our homes blend naturally into the community allowing for easy interaction and integration with the neighbourhood.

CONNECT’s service delivery is characterized by flexibility and variety and leaves plenty of room for spontaneity. This flexibility is essential in meeting the enormous variety of unique needs presented by acquired brain injury and stroke and better emulates daily life after CONNECT in the community. Residents are supported to plan their day based on what works best for them and their life beyond CONNECT.

Contact One of Our Locations

For more information, or to arrange a visit, please contact us by phone or email.

Langley

20445 – 73a Avenue
Langley, BC V2Y 1V1 Canada

T: 604.534.0705

Lake Country

11438 Bottom Wood Lake Road
Lake Country, BC V4V 1V4 Canada

T: 250.469.9358

Hamilton, ON

26 Upper Mt Albion Rd
Stoney Creek, ON L8J 2S1

T: 289.389.2200

Our People

Our team includes trained rehab professionals, skilled and experienced in complex transitional rehabilitation and residential support services. First and foremost, however, our people are caring, compassionate and respectful which creates a workplace that is supportive and fun.

Professional Coaches

CONNECT’s team of professional coaches includes a play coach, physical coach, health and wellness coach, communication coach, independence coach and thinking coach. This team is made up of therapists from a variety of disciplines including recreation therapy, physiotherapy, registered nursing, speech therapy, occupational therapy and neuropsychology, respectively.

Jessica Campbell

Jessica Campbell

Physical Coach
Wendy Williams

Wendy Williams

Thinking Coach
Ashlie Hallsworth

Ashlie Hallsworth

Health and Wellness Coach
Michelle Connolly

Michelle Connolly

Physical Coach
Mary Lou Iceton

Mary Lou Iceton

Communication Coach
Connie Bakker

Connie Bakker

Communication Coach
Jen Schochter

Jen Schochter

Health and Wellness Coach
Alisa Ferdinandi

Alisa Ferdinandi

Communication Coach
Chris Acton

Chris Acton

Physical Coach
Karin Schmidt

Karin Schmidt

Independence Coach

Jessica Campbell

Physical Coach
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Wendy Williams

Thinking Coach
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Ashlie Hallsworth

Health and Wellness Coach
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Michelle Connolly

Physical Coach
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Mary Lou Iceton

Communication Coach
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Connie Bakker

Communication Coach
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Jen Schochter

Health and Wellness Coach
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Alisa Ferdinandi

Communication Coach
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Chris Acton

Physical Coach
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Karin Schmidt

Independence Coach
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Support Coaches

A number of Support Coaches assist our residents with their Life Redesign Plans and are crucial to the running of CONNECT. These coaches include: Life Redesign Coaches who work directly with our residents in their houses, Service Resource Coaches, Locations Support Coaches, Admin Coaches and Decision Support Coaches.

Our People Resources Coaches are the main points of contact for potential and current employees and our Business Resources Manager is our primary liaison with potential residents and community contacts.

Janette Jackman

Janette Jackman

Business Administrator Coach
Christy Smith

Christy Smith

People Resources Coach
Karen Leeking

Karen Leeking

People Resources Coach

Janette Jackman

Business Administrator Coach
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Christy Smith

People Resources Coach
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Karen Leeking

People Resources Coach
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Meet Our Leadership Team

Patti Flaherty President and COO

Best part of my job: The People
Perfect day: A sunny day at the cottage
Favorite Season: Spring in Vancouver, Fall in Ontario

John Sherwood CEO

Best part of my job: Finding potential and challenging convention.
What I like most about CONNECT: We are always exploring better ways of doing things together.
Hobbies:  I love variety and enjoy almost everything – but I’m an outdoorsman at heart.
One word that describes me: Balanced.
Perfect day includes: Imperfection.
Favorite food: Seefood.

Scott Cooke CFO

What I like most about CONNECT: the teamwork and/or having a positive impact on peoples lives
Hobbies: running, golfing, reading & movies
One word that describes me: determined
Perfect day includes: good food, great people and some fun outside activity
Favourite food: pizza (Italian)

Karen Tims Director of Culture, People and Services

My inspiration: People with the courage to try
My perfect day: Relaxing in a shady corner of my garden
I’m truly happy when: I’m following my passions

Mark Fleming Site Lead – Lake Country

A few of my responsibilities at CONNECT: Overseeing the delivery of the Life Redesign Model and the general running of the Lake Country site.
Something that gives me energy: Coffee mostly! Also being outdoors, laughter, and new experiences
What I love about CONNECT: The culture and the shared commitment to making lives better.
In my spare time I like to: Mountain bike, spend time with friends and family, travel as much as possible

Juliet Henderson-Rahbar Site Lead – Langley

My role at CONNECT: As Site Leader, I manage the running of our Langley site in addition to services.
What I love about CONNECT: While supporting the operation of the houses, I love helping the coaches own their Life Redesign roles so residents and their families fully experience the Life Redesign Model.
In my spare time: I enjoy spending time with family and doing creative projects like cake decorating and refurbishing old furniture.

Move-In Information

We are available on short notice to provide detailed assessments and proposals for services and support. The following criteria are important considerations:

  • 19 years of age or older (younger people may be considered with licensing approval)
  • Medically stable
  • Access to funding
  • Demonstrate interest and involvement

Our homes are fully licensed as “Specialized Adult Residential” and thoroughly inspected on a regular basis. We work with a wide range of funding agencies including private and public insurance companies, WorkSafe BC, government programs, health authorities and individual families.